What happens when you call?The system answers Welcome to the automated telephone renewal and notification system. Please enter the full barcode from your library card followed by the pound key(#). Once you do this it says Please enter your personal identification number followed by the pound key.

Choose from these options:1. Renewal menu 1) list item on loan 2) enter barcodes 3) renew all
2. List items currently on loan to you
3. List of cancel items currently being held for you
4. List total fines and charges currently owed by you
5. List overdue items currently on loan to you
# Press to repeat the options
* Press to exit

Note: Renewal is from date of renewal, not the due date, and is permitted on overdue items. One renewal is permitted, unless title is on hold for another patron, or patron is blocked.

What Does Dial-out do?Automated phone calls are made for library users who have reserved items being held for borrowing or who have overdue material.

When Can I expect a call?TeleCirc calls after 4:30 p.m. Monday to Friday and between 9:30 am and 5:00 pm on Saturday.

How does it work?When the phone is answered, TeleCirc says This is the TeleCirc library calling, please press 1 to continue.
If the call is received by an answering machine, or if you wait and do not press 1, TeleCirc leaves a voice message, repeating the message three times.

When the 1 is pressed, the system says Please contact the library regarding the following messages and gives the name of the person for whom the message is intended.

When you receive the message, you may use the Dial-In phone number ( 613-968-4708) , or call your library ( 613-968-6731) for more information. For patrons with call display, the dial-out number is 613-968-4032.