Telephone Holds and Renewals System

The Library has an automated telephone holds and renewals system. 

The system will telephone you when your holds become available, and to report overdue items. 

You may call in to check for holds that are ready for pickup, and to renew items. 

You may choose to listen to lists of titles that you have on loan or on hold, and to cancel holds.  You may also choose to record your own name.

Dial-In:  Call 613-968-4708

Follow the voice prompts and press keys on your touch tone telephone to make choices. You will need your Library card number and your PIN (your PIN is the last 4 digits of your telephone number). 

Note:  You can customize your PIN on our website by going to your Profile under the My Account tab and creating a new 4-digit PIN, or you can ask Library staff to change your PIN by calling 613-968-6731 ext 2231. 

When can I expect a call?   The system calls up to 3 times per day for two days, between 10:00 am and 8:00 pm Monday to Friday and between 10:00 am and 5:00 pm on Saturday.  

How does it work?   When the phone is answered, the automated message will start; please follow the prompts.  If the system reaches an answering machine or voicemail, it will leave a message.

Note:  For patrons with call display, the dial-out number is 613-968-4032.